Last updated: 24 Aug 2026
To provide the service, we collect: your name, phone number, and email; your delivery address, which may include a precise map location if you choose to drop a pin rather than type an address; and your order history. Rider accounts additionally hold bank details for payout, and store accounts hold their shop's bank details for settlement. Payment card details are never stored by Nesti — they're handled directly by Paystack.
To process and deliver your orders, to communicate with you about them, and to improve the platform. We do not sell your personal data.
A shop sees only the contents and delivery status of orders placed with it — never a rider's earnings or another shop's data. A rider sees a delivery's pickup/drop-off address and item size only — never what was ordered. This separation is enforced at the database level, not just in the app's screens.
With your permission, we send order and delivery updates by push notification, email and SMS. You can turn push notifications off at any time from the notification bell in the app.
Under the Nigeria Data Protection Act, you have the right to access, correct, or request deletion of your personal data. To exercise any of these rights, contact us via our Contact Us page — we will handle your request directly.
Nesti is not intended for individuals under 18 years of age.
See our separate Cookies Policy for details on the small amount of strictly functional data we store in your browser.
We may update this policy from time to time. We'll post the new version here with an updated date.
Privacy questions or requests: see our Contact Us page.